Frequently Asked Questions

Questions? Find your answers here! Send Smiles is always ready to help, so feel free to reach out to us if you still need more information.

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General

You can arrange for deliveries through our website!

Washington DC
Virginia Suburbs - Alexandria, Annandale, Arlington, Ashburn, Burke, Centreville, Chantilly, Dulles, Fairfax, Falls Church, Great Falls, Herndon, Leesburg, Manassas, Mclean, Reston, Springfield, Sterling, Tyson’s Corner & Vienna
Maryland Suburbs - Bethesda, Cabin John, Chevy Chase, Gaithersburg, Kensington, Potomac, Rockville, Silver Springs

Unfortunately, not at this time. We are testing our flower delivery model in the Washington DC area before we expand nationwide.

Yes, we offer same-day delivery seven days a week. You can choose from several delivery windows.

4 pm 7 days a week.

Please contact us at Care@SendSmiles.com.
Customer Service Hours - 9 am to 6 pm Mon to Fri / 10 am to 4 pm Saturday & Sunday We will respond immediately to all emails.

Of course! If you’re ever unsure of the logistics of a delivery or destination, please reach out to our customer service team.

Yes, we are required by state tax laws to charge 6% for deliveries to Washington DC, Maryland and Virginia.

No, never! Send Smiles deliveries are always free, no matter when you need your flowers!

Yes, you will get the exact professionally arranged bouquet you choose on our Send Smiles website. No assembly required, just sit back and enjoy!

No, we are an ecommerce company with a local distribution center. All orders need to be placed on our website.

No, we have weekly curated professional arrangements that cannot be modified.

Yes, deliveries always include the vase if pictured on the website.

We support all major browsers, including Chrome, Safari, Edge, Firefox. Users may notice some issues viewing our site on Internet Explorer.

Your flowers come in our signature Send Smiles carry box so you can bring your flowers wherever they need to go—home, to dinner, you name it!

We deliver seven days a week from 10 AM to 7 PM. Please note, we are closed on major holiday: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas.

Yes, we deliver seven days a week.

Yes, you can schedule two-hour delivery starting at 10 am through 4 pm daily.

9 am to 6 pm Mon to Fri / 10 am to 4 pm Saturay & Sunday.

No. We don’t create arrangements specifically for large scale events. Our flower arrangements are carefully planned and designed for individual delivery experiences.

Our beautiful arrangements feature flowers grown in Colombia and Ecuador.

We offer a 100% guarantee. If you are unhappy with your order for whatever reason, please reach out. We will do whatever it takes to rectify the situation and leave you happy and smiling.

We will leave the order at the door, weather permitting. Send Smiles delivery drivers may also leave the arrangement with a neighbor or doorman. In some cases, to preserve the integrity of the arrangement, we may choose not to leave the delivery and reschedule.

Send Smiles has a 100% satisfaction guarantee. If you’re not happy with your delivery for any reason, please reach out to our customer service team.

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4212 Technology Court Chantilly, VA 20151 | Email: Care@SendSmiles.com | Phone: 703-962-7513 | Hours: Sunday to Saturday: 9am - 4pm

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