Frequently Asked Questions

Questions? Find your answers here! Send Smiles is always ready to help, so feel free to reach out to us if you still need more information.

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You can arrange for deliveries through our website!

Delivery is available to the entire United States.
We offer same-day delivery locally in the following area
Washington DC
Virginia Suburbs - Alexandria, Annandale, Arlington, Ashburn, Burke, Centreville, Chantilly, Dulles, Fairfax, Falls Church, Great Falls, Herndon, Leesburg, Manassas, McLean, Reston, Springfield, Sterling, Tyson's Corner, and Vienna.
Maryland Suburbs, including Bethesda, Cabin John, Chevy Chase, Gaithersburg, Kensington, Potomac, Rockville, and Silver Spring.

Of course! We will ship all throughout the United States

Yes, we offer same-day delivery seven days a week in most of the Washington DC Metro area. You can choose from several delivery windows.

4pm Monday-Friday. 2pm Saturday. 1pm Sunday.

Please contact us at or 703-962-7513
Customer Service Hours - 9am to 4pm Monday-Friday. 9am to 3pm Saturday. 9am to 2pm Sunday. We will respond as soon as we can to emails or voicemails.

Of course! If you’re ever unsure of the logistics of a delivery or destination, please reach out to our customer service team.


We offer free delivery for most of the cities within the Washington DC Metropolitan area! If the order is being delivered outside of the area, there will be a delivery charge.

Never! You never have to worry about us tacking on miscellaneous fees at the last step at checkout. The addition to the price will be shipping if it is going outside of the Washington DC area!

Yes, you will get the exact professionally arranged bouquet you choose on our Send Smiles website.

No, we have weekly curated professional arrangements that cannot be modified.

If the photo shows a vase, then it will be included! Our bouquets without vases are shot in people’s hands so you know the vase is not included.

We support all major browsers, including Chrome, Safari, Edge, Firefox. Users may notice some issues viewing our site on Internet Explorer.

Local deliveries in the Washington DC Metropolitan area come in our signature Send Smiles carry box so you can bring your flowers wherever they need to go—home, to dinner, you name it! Orders delivered across the country will be delivered in our user-friendly shipping boxes!

We deliver seven days a week in the Washington DC Metropolitan area from 9am to 8pm. National deliveries are made Tuesday-Saturday from 8am-8pm. Please note, we are closed on major holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas.

Yes, we deliver 7 days a week in the Washington DC Metropolitan area. We deliver nationally Tuesday-Saturday.

Yes, you can schedule your 2-hour delivery from 9am through 4pm Monday-Friday in the Washington DC Metropolitan area

9am to 4pm Monday-Friday. 9am to 3pm Saturday. 9am to 2pm Sunday

No. We don’t create arrangements specifically for large scale events. Our flower arrangements are carefully planned and designed for individual delivery experiences.

Our beautiful arrangements feature flowers grown in Colombia and Ecuador.

We offer a 100% guarantee. If you are unhappy with your order for whatever reason, please reach out. We will do whatever it takes to rectify the situation and leave you happy and smiling.

We will leave the order at the door, weather permitting. Send Smiles delivery drivers may also leave the arrangement with a neighbor or doorman. In some cases, to preserve the integrity of the arrangement, we may choose not to leave the delivery and reschedule.

Send Smiles has a 100% satisfaction guarantee. If you’re not happy with your delivery for any reason, please reach out to our customer service team.

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4212 Technology Court Chantilly, VA 20151 | Email: | Phone: 703-962-7513 | Hours: Monday to Friday: 9am - 4pm, Saturday: 9am - 3pm, Sunday 9am - 2pm

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