How do I place an order?
You can arrange for deliveries through our website!
What areas does Send Smiles deliver to?
Virginia Suburbs - Alexandria, Annandale, Arlington, Ashburn, Burke, Centreville, Chantilly, Dulles, Fairfax, Falls Church, Great Falls, Herndon, Leesburg, Manassas, Mclean, Reston, Springfield, Sterling, Tyson’s Corner & Vienna
Maryland Suburbs - Bethesda, Cabin John, Chevy Chase, Gaithersburg, Kensington, Potomac, Rockville, Silver Springs
Can I send flowers outside your delivery area?
Unfortunately, not at this time. We are testing our flower delivery model in the Washington DC area before we expand nationwide.
Do you have same-day delivery?
Yes, we offer same-day delivery seven days a week. You can choose from several delivery windows.
What is the latest I can order for same-day delivery?
4 pm 7 days a week.
How can I contact customer service?
Please contact us at Care@SendSmiles.com.
Customer Service Hours - 9 am to 6 pm Mon to Fri / 10 am to 4 pm Saturday & Sunday We will respond immediately to all emails.
Can you deliver to hospitals?
Of course! If you’re ever unsure of the logistics of a delivery or destination, please reach out to our customer service team.
Do you charge sales tax?
Yes, we are required by state tax laws to charge 6% for deliveries to Washington DC, Maryland and Virginia.
Do you charge fees or for delivery?
No, never! Send Smiles deliveries are always free and never have any hidden fees!
Will I receive the exact product I choose on the website?
Yes, you will get the exact professionally arranged bouquet you choose on our Send Smiles website. No assembly required, just sit back and enjoy!
Can I come in and pick up flowers or place an order?
No, we are an ecommerce company with a local distribution center. All orders need to be placed on our website.
Can I customize or modify a Send Smiles bouquet?
No, we have weekly curated professional arrangements that cannot be modified.
Do the flower arrangements include the vase?
Yes, deliveries always include the vase if pictured on the website.
Which browsers are supported?
We support all major browsers, including Chrome, Safari, Edge, Firefox. Users may notice some issues viewing our site on Internet Explorer.
How are my flowers packaged?
Your flowers come in our signature Send Smiles carry box so you can bring your flowers wherever they need to go—home, to dinner, you name it!
What are your delivery hours?
We deliver seven days a week from 10 AM to 7 PM. Please note, we are closed on major holiday: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas.
Do you deliver on Sunday?
Yes, we deliver seven days a week.
Do you really have two-hour delivery?
Yes, you can schedule your 2-hour delivery from 9 am through 4 pm daily.
What are your customer service hours?
9 am to 6 pm Mon to Fri / 10 am to 4 pm Saturay & Sunday.
Do you do weddings?
No. We don’t create arrangements specifically for large scale events. Our flower arrangements are carefully planned and designed for individual delivery experiences.
Where do your flowers come from?
Our beautiful arrangements feature flowers grown in Colombia and Ecuador.
What if I am unhappy with the arrangement?
We offer a 100% guarantee. If you are unhappy with your order for whatever reason, please reach out. We will do whatever it takes to rectify the situation and leave you happy and smiling.
What happens if the recipient is not home?
We will leave the order at the door, weather permitting. Send Smiles delivery drivers may also leave the arrangement with a neighbor or doorman. In some cases, to preserve the integrity of the arrangement, we may choose not to leave the delivery and reschedule.
Do you have a guarantee?
Send Smiles has a 100% satisfaction guarantee. If you’re not happy with your delivery for any reason, please reach out to our customer service team.
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