Questions? Find your answers here! Send Smiles is always ready to help, so feel free to reach out to us if you still need more information.
Always! We have a picture perfect guarantee to make sure your flowers always look like the photo online.
Our local delivery with our drivers is always free in most areas of the Washington DC Metropolitan area! If the orders is being delivered outside our area, unfortunately we have to charge $10 because of the rising delivery cost with our shippers.
Never! You never have to worry about us tacking on miscellaneous fees at the last step at checkout. The addition to the price will be shipping if it is going outside of the Washington DC area!
All orders can be placed through our website
All throughout the United States!
We offer same-day delivery locally in the following area
Virginia Suburbs- Alexandria, Annandale, Arlington, Ashburn, Burke, Centreville, Chantilly, Dulles, Fairfax, Falls Church, Great Falls, Herndon, Leesburg, Manassas, McLean, Reston, Springfield, Sterling, Tyson's Corner, and Vienna.
Maryland Suburbs, including Bethesda, Cabin John, Chevy Chase, Gaithersburg, Kensington, Potomac, Rockville, and Silver Spring.
We offer next day delivery to the entire United States excluding Hawaii and Alaska
Please contact us through our Contact Us page in our footer, by emailing Care@SendSmiles.com or calling 703-962-7513. Customer Service Hours - 9am to 4pm Monday-Friday. 9am to 3pm Saturday. 9am to 2pm Sunday. We will respond as soon as we can to emails or voicemails.
Of course! There are sometimes where a person is in a unit where they do not accept flowers. If possible, confirm that the person is in a unit that can accept flowers. If you’re ever unsure of the logistics of a delivery or destination, please reach out to our customer service team.
Unfortunately no, but for a good reason! In order to keep our picture perfect guarantee we have weekly curated professional arrangements that cannot be modified.
If the photo shows a vase, then it will be included! We will never deceive our clients by showing them a vase, then having it be an up-charge.
Local deliveries in the Washington DC Metropolitan area come in our signature Send Smiles carry box so you can bring your flowers wherever they need to go—home, to dinner, you name it! Orders delivered across the country will be delivered in our user-friendly shipping boxes! Our orders delivered across the country are designed first in our warehouse so that way when the customer receives them, all they have to do is drop them in a vase. No arranging necessary!
We deliver seven days a week in the Washington DC Metropolitan area from 9am to 8pm. National deliveries are made Tuesday-Saturday from 8am-8pm. Please note, we are closed on major holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas.
Yes, we deliver 7 days a week in the Washington DC Metropolitan area. We deliver nationally Tuesday-Saturday.
9am to 4pm Monday-Friday. 9am to 3pm Saturday. 9am to 2pm Sunday
Unfortunately not at this time, but we will have weddings packages at some point!
Our beautiful arrangements feature flowers grown in Colombia and Ecuador.
We offer a 100% guarantee. If you are unhappy with your order for whatever reason, please reach out. We will do whatever it takes to rectify the situation and leave you happy and smiling.
We will leave the order at the door, weather permitting. Send Smiles delivery drivers may also leave the arrangement with a neighbor or doorman. In some cases, to preserve the integrity of the arrangement, we may choose not to leave the delivery and reschedule.
Send Smiles has a 100% satisfaction guarantee. If you’re not happy with your delivery for any reason, please reach out to our customer service team.
Unfortunately, you cannot choose an exact time. For local delivery, we can do morning delivery and for national we are not able to guarantee a time.
Yes! As long as the order has not left our warehouse for delivery, you can make adjustements and cancel your order.